Responsible Gambling at 21Bit Casino

Gambling is entertainment. For the vast majority of players it stays that way, but for some people it can become a problem. At 21Bit Casino we take this seriously, and we provide every Australian player with a full set of tools to stay in control of their play at all times.

This page explains the self-management tools available in your account, how to access support if gambling is no longer enjoyable, and where to find free, confidential help in Australia. Please read it carefully, and use the tools described here whenever you feel you need them.

18+ only. Gambling should never be used as a way to make money or recover financial losses.

Problem gambling can develop gradually and is not always easy to identify in yourself. The following signs may indicate that gambling has moved beyond entertainment:

• Spending more time or money on gambling than you originally intended.
• Chasing losses by making further deposits to try to win back what you have lost.
• Gambling with money set aside for essential expenses such as rent, bills, or food.
• Feeling anxious, irritable, or restless when you are not gambling.
• Hiding your gambling activity from family members or close friends.
• Borrowing money or selling possessions to fund gambling sessions.
• Neglecting work, study, or personal relationships because of time spent gambling.
• Feeling that you need to gamble with larger amounts to experience the same level of excitement.

If you recognise any of these patterns in your own behaviour, we encourage you to use the tools below and to reach out for support. There is no obligation to continue playing, and your account can be restricted or closed at any time upon your request.

All of the following tools are available directly through your 21Bit Casino account dashboard. They take effect immediately or within the timeframe specified. Contact live chat support if you need assistance accessing any of them.

To activate any of these tools, log in to your account and navigate to the Responsible Gambling section of your profile settings. If you experience any difficulty, our support team is available 24/7 via live chat and will apply restrictions to your account on your behalf immediately upon request.

If you feel that gambling is affecting your life or the lives of people around you, please reach out to one of the following organisations. All services listed below are free, confidential, and available to anyone in Australia.

Gambling Help Online (1800 858 858) is the primary national resource for Australians affected by gambling harm. The service is funded by state and territory governments and provides telephone counselling, online chat, and referrals to local face-to-face support services across every state and territory.

Lifeline (13 11 14) is available for any person experiencing a personal crisis, including those where gambling-related financial or emotional stress has become overwhelming. Both numbers are free to call from any Australian landline or mobile.

21Bit Casino does not permit anyone under the age of 18 to register or play. Age verification is carried out as part of the KYC process, and any account found to belong to an underage player is closed immediately with the balance forfeited.

If you share a device with younger family members, we recommend using parental control software to prevent access to gambling websites. The following tools are available for Australian households:

• Gamban: gamban.com — blocks access to thousands of gambling sites across all devices on your network.
• Net Nanny: netnanny.com — comprehensive parental control software with category-based filtering.
• Your internet service provider may also offer built-in parental controls through your router or account settings.

If you suspect that a minor has accessed a gambling account, contact 21Bit Casino support immediately via live chat so the account can be reviewed and closed without delay.

21Bit Casino is committed to providing a safe, fair, and transparent gambling environment for every Australian player. Our responsible gambling programme is not a formality: the tools described on this page are built into the platform and accessible at all times, without any friction or waiting period for restrictive measures.

We train our support team to identify signs of gambling harm and to respond with care and without judgement. If a member of our team contacts you about your gambling behaviour, please engage with that conversation. It comes from a genuine concern for your wellbeing.

Gambling is at its best when it is a choice made freely, within your means, and for entertainment. We are here to support that experience, and to help you step back from it whenever you need to.